Sterling Arc Jewelry (hereinafter referred to as "we" or "this website") respects and protects the personal privacy of all users of this website's services. To provide you with more accurate and personalized services, we will collect, use, store, and protect your personal information in accordance with this Policy. Your use of this website's services constitutes your agreement to our processing of your personal information as set forth herein.

1.Types of Information Collected

·Identity Information: Name, email address, phone number, shipping address, etc., provided when you register an account or place an order, which is used for order delivery, identity verification, and after-sales communication.

·Payment Information: Bank card number, payment platform account information, etc., provided during your payment process. We do not store complete payment card information, but only retain necessary records such as payment status and transaction serial numbers, which are encrypted by cooperating payment institutions in accordance with industry standards.

·Browsing and Usage Information: Such as pages visited, duration of stay, search keywords, device model, IP address, browser type, etc., which is used to optimize website experience, analyze user behavior, and ensure service stability.

·Customization Information: If you choose customized jewelry, such as engraving or size adjustment, we will collect the customized content provided by you solely for the purpose of completing the customization service.

2.Purposes of Information Use

·Fulfill order processing, delivery, and after-sales support, including order inquiry, logistics notifications, and return/exchange communication.

·Provide personalized recommendations, such as recommending relevant jewelry collections based on browsing history.

·Send important notifications, such as website function updates, event previews, and policy changes. You may opt out of non-essential notifications through your account settings.

·Ensure website security and prevent fraud, violations, and other risks.

·Conduct market research and analysis to optimize product design and service quality.

3.Information Sharing and Disclosure

·We will not sell or rent your personal information to any third party without your explicit authorization.

·To fulfill services, such as delivery and payment, we may provide necessary information to cooperating parties, who shall be bound by confidentiality obligations and shall not use such information for any other purposes.

·We may disclose relevant information when required by laws and regulations, mandatory orders from judicial or administrative authorities, or to protect the legitimate rights and interests of this website, users, and the public.

·Supplement for Users Outside Mainland China, Hong Kong, Macau and Taiwan: If your personal information needs to be transmitted across regions, we will comply with the relevant privacy laws and regulations of both the place of data export and import to ensure the legality and compliance of the information transmission process.

4.Information Security Protection

·We adopt encryption technology, access control, data backup, and other security measures to protect your information from unauthorized access, tampering, or disclosure.

·Only authorized personnel are allowed to access your information, and they must abide by confidentiality obligations.

·Please note that network transmission carries certain security risks, and we cannot guarantee the absolute security of information transmission. You are responsible for keeping your account password and other sensitive information secure.

5.Your Rights

·You may log in to your account to view, modify your personal information, and apply for account cancellation. After cancellation, we will stop using your information, but necessary records will be retained to comply with legal and regulatory requirements.

·If you believe there are errors in your information or that it has been collected in violation of regulations, you may contact us through customer service channels to correct or delete it.

6.Policy Changes

·This Policy may be updated due to changes in laws and regulations or business adjustments. Any changes will be prominently posted on the website, and your continued use of the services will constitute your agreement to the revised Policy.

·If policy changes involve mandatory privacy provisions in your region, we will additionally notify you individually via email or other means.

7.Contact Us

For questions regarding privacy, please contact us at:

Email : Customercare@sterlingarcjewelry.com

Phone: +17802363300