Privacy Policy

Privacy Policy

Sterling Arc Jewelry (we, us) respects and protects the privacy of everyone who uses this website. This policy explains how we collect, use, store, and protect your personal information. By using this website, you agree to the handling of your information as described here.

1. Information we collect

• Identity and contact details: your name, email, phone number, and shipping address, provided when you create an account or place an order, used for delivery, verification, and after-sales support.
• Payment information: we do not store full payment card details. Our payment providers process payments securely to industry standards; we retain only records such as payment status and transaction references.
• Browsing and usage data: pages visited, time on site, search terms, device type, IP address, and browser type, used to improve the site and keep it secure.
• Personalization details: if you order a customized piece (such as engraving or sizing), we collect that information only to complete your order.

2. How we use your information

• To process orders, arrange delivery, and provide after-sales support.
• To offer relevant product recommendations.
• To send important notices such as order updates and policy changes. You can opt out of non-essential emails at any time.
• To keep the website secure and prevent fraud.
• To analyze usage and improve our products and service.

3. Sharing and disclosure

• We do not sell or rent your personal information.
• We share only what is necessary with service partners (such as shipping and payment providers), who are bound by confidentiality and may not use it for other purposes.
• We may disclose information where required by law, or to protect the rights and safety of our customers, the public, or Sterling Arc.
• Where information is transferred across regions, we take steps to comply with the applicable privacy laws in both locations.

4. How we protect your information

• We use encryption, access controls, and backups to guard against unauthorized access, alteration, or disclosure.
• Only authorized staff can access your information, under confidentiality obligations.
• No online transmission is ever completely secure, so please keep your account credentials safe.

5. Your rights

• You can view and update your information, or request account deletion, through your account or by contacting us. Some records may be retained where required by law.
• If you believe your information is inaccurate or was collected improperly, contact us to correct or delete it.

6. Changes to this policy

• We may update this policy due to legal or business changes. Updates will be posted here, and where required we will notify you directly.

7. Contact us

Customercare@sterlingarcjewelry.com, +1 780 236 3300.