We are committed to providing you with high-quality jewelry. If you are not satisfied with your purchase, you may apply for a refund subject to the following conditions:

1.Refund Application Conditions

·Application Time Limit: Submit a refund application within 30 days of receiving the product, excluding customized products.

·Product Condition: The product must be unused, undamaged, with intact tags and packaging, and must not affect secondary sales.

·Document Requirements: Provide the order number, actual photos of the product, and purchase proof for verification purposes.

2.Refund Application Process

·Contact Customer Service: Submit a refund application via email, phone, or the website's "Contact Us" channel, stating the reason for the refund and providing relevant supporting documents.

·Review and Confirmation: We will review your application within 3 business days. Upon approval, we will inform you of the return address and related notes.

·Return Shipment: You must ship the product to the designated address within 7 days of approval, and you will bear the shipping costs. For refunds due to product quality issues, we will cover the shipping costs, provided that you submit the shipping cost voucher.

·Quality Inspection and Refund: After receiving the returned product, we will conduct a quality inspection within 5 business days. If the product meets the refund conditions, the payment will be returned to your original payment account. The refund processing time is subject to the payment institution's timeline, usually 3-7 business days.

3.Eligibility for Full Refund

·The product has quality issues, such as inconsistent materials, craftsmanship defects, or non-human damage.

·The received product is inconsistent with the order description, such as incorrect style, size, or color.

·The product is damaged during logistics, provided that you submit a logistics damage certificate.

4.Non-Eligibility for Refund

·Customized Products: Except for quality issues, customized products are non-refundable once production is completed. Please confirm customization details before placing your order.

·The product has been used, damaged, or has missing tags/packaging, affecting secondary sales.

·The refund application is submitted beyond the 30-day time limit.

·Refund applications due to personal reasons (e.g., change of mind, incorrect size selection without quality issues) will be handled in accordance with the Exchange Policy.

·Special offer or clearance products explicitly marked as "non-refundable" at the time of purchase.

5.Partial Refund Description

·If the product has minor defects that do not affect its use, a partial refund may be offered through mutual negotiation, with the refund amount determined based on the severity of the defects.

6.International Return Supplementary Terms

·Return Address: You must ship the product to our designated warehouse address, which will be provided by customer service upon application approval.

·Tariffs and Customs Clearance: You are responsible for any import tariffs and customs clearance fees incurred for international returns; we do not cover such expenses.

·Logistics Selection: We recommend using a trackable courier service to avoid loss of the returned item. We cannot process refund applications for lost items without trackable logistics information.

7.Contact Us

For refund-related inquiries, please contact us at :

Email: Customercare@sterlingarcjewelry.com  

Phone: +17802363300