Thank you for choosing Sterling Arc Jewelry. We will provide you with safe and efficient shipping services, subject to the following rules:

1.Shipping Scope

·This website only supports global shipping excluding Mainland China, Hong Kong, Macau and Taiwan.

·Shipping is not available to some remote areas restricted by international logistics policies. You may check if shipping is available by entering your delivery address during the order process.

2.Order Processing and Shipping Time

·Order Processing: Orders placed before 16:00 (local time) on business days (Monday to Friday, excluding public holidays) will be shipped the same day; orders placed after 16:00 will be shipped the next business day. Customized products require an additional 1-5 business days for production, as specified on the product details page.

·Shipping Time: We cooperate with international courier services such as DHL, FedEx, and UPS. The shipping time is 7-15 business days. Delays may occur due to customs clearance, regional policies, or holidays, and the actual delivery time shall be subject to the logistics tracking information.

3.Shipping Costs

·Cost Calculation: Shipping costs are calculated based on the destination country/region, product weight, and package volume, with the final amount automatically generated during the order process.

·Free Shipping Policy: Free shipping is available for orders with a total amount of $[Specific Amount, e.g., 299] or more; orders below this amount will be charged the corresponding shipping fee.

·Express Shipping: Express shipping (e.g., 3-5 business days delivery) is available in some regions for an additional fee. Please contact customer service for details.

4.Tariffs and Customs Clearance

·Tariff Responsibility: The recipient is responsible for all import tariffs, value-added taxes, and customs clearance fees incurred for international orders.

·Customs Clearance Assistance: We will provide standard commercial invoices and declaration information to assist you with customs clearance. We will cooperate in resolving delays caused by discrepancies between declaration information and the actual product; however, we are not liable for losses resulting from incorrect recipient information or failure to cooperate with customs clearance in a timely manner.

5.Logistics Tracking

·Once your order is shipped, we will send the tracking number and inquiry link to you via SMS/email. You may track the logistics status through the courier's official website or the "My Orders" page on this website.

·If the logistics information is not updated for more than 20 days, please contact customer service for assistance.

6.Receipt Notes

·The recipient must sign for the package with valid identification and cooperate with local customs inspection requirements.

·Please inspect the product's quantity and condition upon receipt. If the product is damaged or missing, please take photos immediately and contact customer service within 24 hours. Failure to notify us within 24 hours of receipt will be deemed confirmation that the product was delivered intact.

·If you authorize a third party to receive the package on your behalf, please inform them to inspect the product; their signature will be regarded as your confirmation of receipt.

7.Special Circumstances

·We will notify you promptly of any shipping delays or cancellations caused by force majeure events such as natural disasters, international policy adjustments, or customs restrictions, and we shall not be liable for such delays.

·The recipient is responsible for any re-shipping costs incurred due to incorrect delivery address or unreachable phone number, resulting in delivery failure.

8. Contact Us

For shipping-related inquiries, please contact us at:

Email: Customercare@sterlingarcjewelry.com

Phone: +17802363300