Shipping Policy

Shipping Policy

Thank you for choosing Sterling Arc Jewelry. We provide safe and efficient worldwide shipping, subject to the following terms.

1. Shipping scope

• We ship worldwide, excluding Mainland China, Hong Kong, Macau, and Taiwan.
• Shipping may be unavailable to some remote areas restricted by international logistics policies. You can confirm availability by entering your delivery address at checkout.

2. Processing and delivery time

• Order processing: orders placed before 16:00 (local time) on business days (Monday to Friday, excluding public holidays) are shipped the same day; orders placed after 16:00 ship the next business day. Made-to-order pieces require an additional 1-5 business days, as noted on the product page.
• Delivery time: we ship with international couriers such as DHL, FedEx, and UPS. Delivery usually takes 7-15 business days. Estimates are provided in good faith and are not guaranteed - transit can be affected by customs clearance, regional policies, weather, or holidays, and the actual delivery time is subject to the tracking information.

3. Shipping costs

• Free shipping is available on orders of $100 or more. Orders below $100 are charged shipping calculated at checkout based on destination, weight, and package size.
• Expedited shipping may be available in some regions for an additional fee - please contact us for details.

4. Duties and customs

• The recipient is responsible for any import duties, taxes, and customs fees on international orders.
• We provide standard commercial invoices and declaration details to assist clearance. We are not liable for delays or losses caused by incorrect recipient information or failure to complete customs requirements in time.

5. Tracking

• Once your order ships, we send the tracking number and link by email. You can also track it from the My Orders page.
• If tracking has not updated for more than 20 days, please contact us for assistance.

6. Receiving your order

• Please inspect your order on delivery. If anything is damaged or missing, take photos and contact us within 24 hours of receipt.

7. Circumstances beyond our control

• We will notify you promptly of delays or cancellations caused by events beyond our control (such as natural disasters, policy changes, or customs restrictions) and are not liable for such delays.
• Re-shipping costs caused by an incorrect address or unreachable contact are the recipient's responsibility.

8. Contact us

For shipping questions: Customercare@sterlingarcjewelry.com, +1 780 236 3300.