Welcome to Sterling Arc Jewelry. These Terms of Service constitute a legal agreement between you and this website regarding your use of the website's services and purchase of products. Please read these terms carefully. Your access to and use of this website or purchase of products constitutes your full understanding and acceptance of all terms herein.

1.Service Content

·This website provides online display, sales, customization, and related after-sales services for jewelry, such as consulting, returns, and exchanges.

·We reserve the right to adjust service content based on business development. Major changes will be posted on the website.

·Service Restrictions: Users from Mainland China, Hong Kong, and Macau are prohibited from registering accounts or placing orders. We reserve the right to directly close such users' accounts and cancel related orders.

2.User Obligations

·You must provide true and accurate personal information and update it promptly if any changes occur. We shall not be liable for any service disruptions caused by incorrect information provided by you.

·Keep your account password secure and do not transfer or disclose your account information to others. You shall be responsible for any losses resulting from account theft. If you detect any account abnormalities, please contact customer service immediately to freeze your account.

·Do not use this website for any illegal activities; otherwise, we reserve the right to suspend or terminate your service and pursue legal liability against you.

·Ensure that your delivery address complies with this website's shipping rules and that you abide by the relevant laws and regulations of the destination country/region regarding jewelry imports.

3.Product Information and Orders

·We strive to ensure the accuracy of product information; however, slight differences may exist between product images and the actual product due to factors such as shooting lighting and display variations. The actual product shall prevail.

·Placing an order constitutes your agreement to purchase the product. We will confirm your order within 1 business day of submission. Once confirmed, the order shall take effect and cannot be canceled arbitrarily. Customized product orders cannot be canceled once production has commenced.

·If an order cannot be fulfilled due to system malfunctions or inventory errors, we will notify you promptly and refund the full payment amount. We shall not be liable for any other damages.

4.Product Quality and Liability

·All products on this website comply with international general quality standards for jewelry and are covered by a quality guarantee. Customized products have a warranty period of 6 months, while non-customized products have a warranty period of 1 year, covering craftsmanship and material defects caused by non-human factors.

·During the warranty period, if a product has quality issues, you may contact customer service to apply for free repair or replacement, provided that you submit the purchase proof and actual photos of the product.

·For product damage caused by improper use, human factors, or expiration of the warranty period, we offer paid repair services, with the specific fee determined through negotiation.

5.Intellectual Property Rights

·All content on this website, including but not limited to product images, text, logos, and design plans, is protected by intellectual property rights owned by this website. Unauthorized reproduction, distribution, modification, or commercial use is prohibited.

·You must ensure that you have legal intellectual property rights to any customized information you upload. You shall be solely liable for any third-party claims arising from infringement of intellectual property rights, and we shall not be held responsible.

6.Disclaimer

·This website only provides product sales and related services and makes no express or implied warranties regarding the product's usage effects.

·We shall not be liable for any service disruptions or losses caused by force majeure or third-party service failures.

·We shall not be liable for any indirect losses arising from your use of this website's services.

·We shall not be liable for any order delays or cancellations caused by uncontrollable factors such as international logistics or customs policies, but we will make every effort to assist you in resolving such issues.

7.Term Changes and Termination

·We reserve the right to modify these terms due to changes in laws and regulations or business adjustments. Any changes will be prominently posted on the website, and your continued use of the services will constitute your agreement to the revised terms.

·If you violate these terms, we reserve the right to suspend or terminate your service and shall not refund any fees paid, except in cases where a refund is applicable under the Refund Policy.

·Upon termination of these terms, the confidentiality obligations, intellectual property protection, and other continuing obligations agreed upon herein shall remain binding on both parties.

8.Dispute Resolution

·The formation, performance, and resolution of disputes related to these terms shall be governed by the laws of [Country of Website Registration, e.g., the United States].

·Any disputes arising between the parties shall first be resolved through friendly negotiation. If negotiation fails, the dispute may be submitted to the competent court in the place of the website's registration for litigation.

8. Contact Us

For inquiries regarding these Terms of Service, please contact us at:

Email: Customercare@sterlingarcjewelry.com

Phone:  +17802363300